Delivery & Shipping FAQ’s

How much does shipping cost?

Shipping in NZ costs from $9.99 in Auckland, from $13.99 in the North Island and from $19.50 in the South Island.

What if I am not home to receive my order?

We send all orders out with authorization to leave at the address given. If you have specific notes for the courier on where you would like your cartons left, ie: at the back door, please make a note in the delivery notes section of your order.

If you wish to ensure the items are received by someone at the time of delivery, please have the order delivered to a place of work or other address where someone will be available to sign for the order.

How long will my delivery take to arrive?

Delivery time in the North Island is usually 2 days for orders placed before 11am Monday to Thursday and 3-4 days for orders placed Friday to Sunday or to the South Island. Rural Deliveries may take a day or two longer.

Please note that if your order is placed during a sale period, dispatch can be delayed by a couple of days due to high volumes.

Can I track my order?

All products are dispatched via track and trace courier.  When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress. Please note that data may be limited with rural deliveries.

What about Subscription Orders?

We may amend the shipping costs on subscription orders from time to time in response to changing freight costs; and we may adjust ongoing rates to rural delivery (R D) addresses.

Do you ship outside of New Zealand?

Sorry, we currently only ship within NZ. Australian deliveries are coming soon. Please join our mailing list below to receive updates on availability in your country.

My order has not arrived. Now what?

If your orders hasn’t arrived after 7 working days, please contact us at hello@coaqua.co.nz with your order details so that we can help track it down. If lost in transit, we will happily refund or ship another order at no cost.